Collection and use of personal information
Personal information is data that can be used for establishing person’s identity, its contacts, or with other data sources can definitely identify certain person.
What type of information we collect
When you create an account on DELLA™ website, purchase services or products (including software), download software updates, log on DELLA, contact us or participate in online survey, we may ask you to provide certain information, including first and last name, mailing address, phone number, e-mail address, preferred communication method, a copy of your company registration documents as well as copies of other documents. In certain cases, we can request copy of your national ID.
When you share content with your co-workers or family members using DELLA products, we may collect information about these people, including their names, postal addresses, e-mails, phone numbers and other personal information. Our staff may also request copies of employment contracts or other documents proving your business relationships with third parties. DELLA will use this information to respond to your requests, provide you with corresponding products and services (including software) or in order to fight fraud.
We collect information about your devices, such as the model, operating system version, unique device identifiers, and similar information. When you use our services or view content provided by DELLA, some of your actions can be automatically saved in the server log. At the same time following data is recorded: services usage detailed information, including search queries, IP-addresses, information about hardware events, including failures and actions in the system, as well as settings, browser type and language, date and time of the request and referrer URL, cookie files, which all together is used as a unique identifier for your browser or your account on DELLA websites.
In DELLA software products that have geography-related functions, we may collect and process information about your actual location, including GPS information sent by your mobile device. We also use a variety of positioning technologies, for example we use information about the nearest Wi-Fi access points and cellular towers. Some of our services use unique identifiers. These identifiers combined with information about the application (for example, the version number or type of operating system) may be collected by us during communication sessions with servers. We collect and store data (including personal) on your user devices using tools such as browser web storage (including HTML5) and cache data used by applications. To receive, save and process data about how DELLA services are used, we and our partners use a variety of technologies. Some data is sent to user devices in the form of one or more cookie files or anonymous identifiers. This data is mandatory when the user interacts with the service for our partners.
How we use personal information
Collected personal information will be used for creation, development, usage, distribution and improving of our services and products (including software), materials and advertising, in order to fight fraud and loss prevention. We also use users’ personal information in order to keep you up to date about DELLA, software updates and upcoming events. If you want to unsubscribe from newsletters, you can do so anytime by changing settings.
Periodically, we use collected personal information to send important notices, such as messages about changes in terms and policies. You can not unsubscribe from such messages, as this information is necessary for your work with DELLA websites and services. We may use personal information for internal purposes, such as research and analysis aimed at improving DELLA services and products, as well as ways to communicate with users.
Due to received information, we can support, protect and develop existing services and create new ones, an also provide security for DELLA services and our users. Inter alia, these data is used to personalize content of our websites.
We may collect and store information on how you use our services, including but not limited to search queries. This information can be used to improve the relevance of our services. Such information will not be linked to your IP-address, except some cases when it is necessary to ensure quality of services provided by DELLA.
By linking general information with personal information, combined information will be considered as personal as it remains linked.
Cookies and other technologies
Disclosure of information to third parties
In certain cases, we may disclose some personal data to our partners that help us to provide services and products (including software) or promote DELLA™ products on the market. DELLA company provides personal information only for improvement and distribution of our services, products and advertising. Personal data will not be transferred to third parties for marketing purposes.
We may share users’ personal information with companies that provide information processing services, order fulfillment services, delivery services, users’ data management and extension services, customer service, as well as some other companies. These companies undertake to protect your data and can be located in those countries where our company operates, or in any other countries.
DELLA ™ Company may be obliged to disclose your personal information according to the law, legal proceeding requirement, trial, or by the state authorities request of your residence country or other countries. We may also disclose your personal information in case of national security necessary, law enforcement, or other socially important purposes.
We may also disclose your personal information if it is necessary for the fulfillment of our conditions, to protect our interests or interests of our customers. In addition, in case of a reorganization, merger or sale of companies we may share personal data to a relevant third party.
Protection of personal data
Our company is responsible about protecting your personal information. To store your personal information, we use computer systems with limited access that are located in areas with physical security.
When you use certain DELLA™ products, services and applications, when placing orders or any other information in public sections of websites or applications, personal information specified by you and all content will be available for other users. In such cases, you are responsible for your personal information that you provide or send. For example, if you enter your name and email address in applications for cargo delivery, such information becomes public.
Third-party sites and services
DELLA™ websites, services, products (including software) and applications may contain links to websites, products and services owned by third parties. Our products or services may also use or offer products and services of third-party developers. Management of information that is collected by third-party developers that can include location or contact details, is regulated by the privacy policies of these third-party companies. We recommend you to read privacy policies of such third parties.
Questions about privacy
DELLA Operators and support service check all your appeals. We are trying to answer them as soon as possible. If you want to get detailed information on way to file a complaint suitable to your circumstances, please contact us.